The City of Independence Technology Services Department is seeking an analytical, detail-oriented Systems Administrator to support the City’s enterprise applications and database systems. This position focuses on application performance, database management, and data integrity—playing a critical role in maintaining the systems that power essential city operations. You’ll manage enterprise software environments, oversee integrations, and ensure the smooth functioning of platforms such as Tyler Technologies’ MUNIS ERP, Cityworks, and other enterprise systems used by multiple City departments.
Essential Duties & Responsibilities
Database & Systems Administration
- Administer and optimize SQL Server databases, including user permissions, configurations, and maintenance.
- Monitor system performance, availability, and capacity to ensure reliability.
- Support integrations and data synchronization between ERP, permitting, and GIS systems.
Application Management
- Install, configure, and update enterprise software and associated modules.
- Troubleshoot and resolve application issues; perform root cause analysis and implement corrective actions.
- Coordinate and validate system upgrades, security patches, and data migration activities.
Systems Analysis & Improvement
- Conduct technical and process analysis to identify opportunities for workflow improvement.
- Collaborate with internal departments to document requirements and translate them into system functionality.
- Develop and maintain system documentation, including configuration details and procedures.
Governance & Compliance
- Maintain compliance with data security and user access controls.
- Track and report performance metrics, system uptime, and administrative activities.
- Coordinate with contractors and vendors to ensure secure, compliant system implementations.
Knowledge, Skills & Abilities
- Strong understanding of database design, maintenance, and security best practices.
- Proficiency in system troubleshooting, application configuration, and technical documentation.
- Excellent communication skills with the ability to translate technical details for non-technical users.
- Strong analytical and organizational skills with the ability to manage multiple priorities.
- Commitment to innovation, continuous learning, and professional growth.
Preferred Experience
- Administration of Tyler Technologies’ MUNIS ERP or other large-scale ERP systems.
- Working knowledge of Cityworks PLL/AMS, ArcGIS, or related municipal software platforms.
- Experience with SQL scripting, database performance tuning, and application integrations (ETL, APIs, or middleware).
Minimum Qualifications: Bachelor’s degree in Computer Science, Information Systems, or a related field and a minimum of four (4) years’ progressively responsible experience in systems or database administration; or any combination of education, training and experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job. A valid driver’s license is required. Must complete required NIMS level training within the first six months of hire.
Physical Demands: Frequently required to walk, sit, and kneel, use hands to finger, handle or feel, reach with hands and arms, climb or balance, talk or hear, and occasionally lift and/or move up to approx. 10 lbs.
Drug testing
Background Check
In addition to the application, testing and/or examinations may be required for further consideration on this position.
Due to the 24/7 nature of IT systems, this role is up to 100% on-site work. This position will also participate in an on-call rotation for emergency issues outside of business hours.
Apply online at www.indepmo.org/hr. Position is open until filled.
Equal Employment Opportunity Statement
The City of Independence is an Equal Opportunity Employer, and it is our policy to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. The City of Independence is a background screening, drug-free workplace.
The City of Independence provides reasonable accommodations to qualified individuals with disabilities. If you would like to request a reasonable accommodation in order to apply for a job, please submit your request to humanresources-coi@indepmo.org.
Disclaimer: The above statements describe the general nature, level, and type of work performed by the incumbent(s) assigned to this classification. They are not intended to be an exhaustive list of all responsibilities, demands, and skills required of personnel so classified. Job descriptions are not intended to and do not imply or create any employment, compensation, or contract rights to any person or persons. Management reserves the right in coordination with the governing union (if applicable) to add, delete, or modify any and/or all provisions of this description at any time as needed without notice. This job description supersedes earlier versions.
