Airport Taxi Lot Dispatcher (Security Officer) (Job Opening #524083)

Aviation Department - City of Kansas City, MO • Full-time • Kansas City, Missouri, United States • $18.37 - $28.01 / hour • 1w ago

Aviation Department – Airport Police Division

Location: 711 Mexico City Ave

Schedule: Shifts based on 24/7 operational coverage, schedules will include nights and weekends, schedules are assigned by seniority after training. Mandatory overtime may be required.

Application Deadline: September 22, 2026

What You’ll Do:

• Greet and assist customers upon arrival.

• Communicate effectively with both customers and drivers, ensuring smooth operation and addressing any needs or concerns.

• Manage taxi dispatch operations from the terminal booth or taxi lot, ensuring timely dispatching of cabs.

• Provides accurate data entry of taxis and customer information into the computer system.

• Coordinate the flow of taxi cabs between the taxi lot and the terminal, ensuring availability for customer pickup.

• Respond to customer complaints professionally and work towards resolving issues.

• Maintain clear communication with on-site Sergeants via email or phone calls as required.

• Answer phone and radio calls, providing guidance and assistance to callers.

• Contact drivers and employees through the telephone system for effective service coordination.

• Record and check drivers’ time in and out for processing short trips or “no run” cases accurately

• Performs other duties as assigned

REQUIRES:

• High school graduation AND

• One (1) year of experience as a security officer

• Ability to pass a background check, drug screen, and physical examination as prescribed by the City

• Ability to pass 10-year TSA Background Check

• Must possess a valid State-Issued driver's license

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