Airport Customer Service Representative

Kansas City, MO Aviation Department • Full-time • Kansas City, Missouri, United States • $18.37 - $28.01 / hour • 1w ago

AIRPORT CUSTOMER EXPERIENCE REPRESENTATIVE (CUSTOMER SERVICE REPRESENTATIVE)

(Job Opening ID #522752)

Full-time position available with the Aviation Department, Marketing Division, located at 1 Kansas City Blvd. Normal Work Days/Hours: Shifts based on operational needs, Mandatory Overtime may be required

Duties and Responsibilities:

• Greets and provides outstanding service to all customers and guests in a friendly, courteous, and professional manner.

• Listens attentively to identify customer needs, answers questions while providing accurate information, resolves problems or complaints and assists as needed.

• Provides customers with organized information regarding airport services and keeps records of comments, inquiries, complaints, and actions taken to resolve issues.

• Conducts tours for the Simulation Room experience.

• Maintains a courteous and professional manner at all times to de-escalate stressful situations.

• Navigates through the terminal regularly to provide coverage at various information desks, conduct tours, and provide assistance as needed.

• Performs other duties as assigned.

Important Information:

• This position requires working irregular hours due to flight times and airport operations. Our operating hours are from 4 a.m. to 1 a.m., seven days a week. Mandatory overtime may also be required

• Must pass 10-year TSA Background Check

REQUIRES high school graduation and 1 year of public or private sector experience in customer service work; OR an equivalent combination of qualifying education and experience.

Salary Range: $18.37-$28.01/hour

Application Deadline: February 3, 2026

Apply online at www.kcmo.gov/jobs. EOE. The City of Kansas City, Missouri is an equal opportunity employer committed to a diverse workforce.