AIRPORT BUS OPERATIONS DIVISION MANAGER (SENIOR AVIATION MANAGER)
(Job Opening ID #522994)
Full-time position available with the Aviation Department, Bus Operations Division, located at 400 Panama City Ave.
Normal Work Days/Hours: Monday-Friday 7:00a.m.-3:30p.m. with varied hours; may be required to support Division during inclement weather and emergencies.
Duties and Responsibilities:
• Responsible for managerial, operational, and administrative aspects of a 24/7 airport operation with 70+ divisional employees, which provides on-airport transportation to customers and tenants.
• Manages divisions budgetary and fiscal responsibilities for multi-million-dollar budget.
• Requires extensive use of initiative, discretion, and independent judgment within the policy framework of City rules, regulations, and the Local 500 Collective Bargaining Agreement.
• Plans, organizes, and directs the administration of assigned work related to airport bus operations, including enforcement of applicable policies, procedures, and regulatory requirements.
• Manages Bus Operations Supervisors and oversees the daily activities of drivers and administrative staff to ensure safe, dependable, efficient delivery service, and customer relations.
• Provides oversight of all aspects of employee management functions including hiring, coaching, counseling, discipline, termination, and preparation of performance evaluations.
• Establishes performance expectations and service standards to meet or exceed operational metrics and prepare staff for advancement opportunities.
• Designs and implements training for employees on transportation equipment, customer service standards, ADA requirements, and emergency procedures necessary to meet operational performance expectations.
• Develops and implements strategies to optimize operational efficiency, on-time performance, fleet utilization, and customer satisfaction to meet or exceed established KPI benchmarks.
• Manage operational issues that arise during regular business hours and after-hours, including service disruptions, staffing shortages, bus breakdowns, and emergency situations.
• Identifies and implements operational improvements and innovations to enhance service delivery and achieve cost savings.
• Collaborate with Safety Division to ensure staff receive appropriate safety and defensive driving training during onboarding and through ongoing refresher programs.
• Consults with transit professionals and peer airports to share best practices and improve bus operations performance.
• Performs other duties as assigned.
Important information:
• Must pass 10-year TSA Background Check.
• Must be available 24/7 for emergencies and inclement weather events.
• Must successfully obtain and maintain an MCI Issued AOA Movement Area Badge with driving privileges.
REQUIRES an accredited Bachelor’s degree and 5 years’ managing a division or significant business function
within the aviation department or industry. Must successfully complete a TSA criminal history check and a preemployment drug screen.
Salary Starting at: 7,268/month
Application Deadline: March 20, 2026
Apply online at www.kcmo.gov/jobs. EOE. The City of Kansas City, Missouri is an equal opportunity employer committed to a diverse workforce
