Airport Customer Service Supervisor (Customer Service Supervisor)
(Job Opening #523366)
Aviation Department - Marketing Division
Location: 1 Kansas City Blvd Pay
Schedule: Tuesday-Saturday 2:00 p.m.–1:00 a.m.
Application Deadline: May 15, 2026
Duties and Responsibilities:
• Supervises and directs customer service agents working at the Information desks in the Terminal building.
• Oversees the reservation process for the Simulation room, and reservation process for the Business Center.
• Hires, trains, supervises, disciplines and evaluates subordinate customer service team members.
• Responds to and resolves difficult customer complaints.
• Assists department administrators in setting performance standards and measurements for service delivery.
• Performs other duties as assigned.
REQUIRES:
• Accredited Bachelor's degree with major course work in business or public administration or a related area and two (2) years of responsible customer service experience OR
• An equivalent combination of education and responsible customer service experience (experience substitution for education must be at the level of Customer Service Representative or higher)
• Ability to pass a background check as prescribed by the City
• Must Possess a valid State-issued driver's license
• Ability to pass a 10-year TSA Background Check
Apply online at www.kcmo.gov/jobs. EOE. The City of Kansas City, Missouri is an equal opportunity employer committed to a diverse workforce.
